When you’re ready to retire, we’re here to help.

You worked hard to earn pension benefits from your employer. At John Hancock Group Annuities, our job is to help ensure those benefits are paid to you when you're ready to retire.

We do this because your employer purchased a group annuity contract from us to fund tax-qualified retirement benefits for a specified group of employees, who are referred to as participants.

Whether you're ready to retire or already receiving benefits, we're here to help. From guiding you through the retirement process, to updating your records so you don't miss a payment, to helping a loved one with the death claim process, our goal is to make everything as easy for you as possible.

You can now update your banking instructions over the phone!

Call us at 1-800-624-5155 between 8 a.m. and 5 p.m. Eastern Time to complete our quick and easy verification process and elect how you want to receive your payments.*

*Must meet eligibility requirements. Not all financial institutions are eligible.

Where can I find information about an annuity that I purchased from John Hancock?

If you bought a John Hancock individual annuity contract either directly from us or through your financial representative, visit

If you are trying to locate a John Hancock life insurance policy or other account but do not have the contract information available, click here.

How do I know if I have a group annuity retirement benefit with John Hancock?

Call us at 1-800-624-5155 between 8 a.m. and 5 p.m. Eastern Time.

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