Receiving Payments

Maintaining your ongoing retirement payments is easy.

For most of our group annuity contracts, payments are processed for delivery to you on or about the first of every month. If you select electronic funds transfer, your payment will be deposited directly into your financial institution account. If you choose to receive a paper check, it will be mailed to you a few days before the payment is due to you.

In addition to your payments, we will send you all required tax forms and an annual statement. These documents will usually arrive in late January or early February. The annual statement provides a summary of the payments you received and any taxes you had withheld or deductions you had taken in the prior calendar year. The tax forms show the payments made and tax withholding taken, if any.

Making administrative changes is simple.

Keeping your address information up-to-date or making certain administrative changes after you start receiving your retirement benefit payments is easy. All you need to do is complete and return any of these forms:

You can also submit the following requests online:

Please call us at 1-800-624-5155 between 8 a.m. and 5 p.m. Eastern Time for help with:

  • Banking information
  • Check stops and reissues
  • Deduction information and changes
  • Payment status and history
  • Status updates on changes and other processing

When will my
check arrive? 

For a calendar of upcoming monthly check mail dates, please click here.

How can I get direct deposit? 

To change your method of payment to direct deposit online using an electronic signature, please click here.

Click here to request the change via hard copy.

You can now update your banking instructions over the phone!

Call us at 1-800-624-5155 between 8 a.m. and 5 p.m. Eastern Time to complete our quick and easy verification process and elect how you want to receive your payments.*

*Must meet eligibility requirements. Not all financial institutions are eligible.

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