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For additional help regarding your retirement benefit, email us by completing and submitting this form.

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Client Services
between 8 a.m. and 5 p.m. Eastern Time


Regular Mail
Fixed Products Administration
PO Box 55446
Boston, MA 02205-5446

Express Mail
Fixed Products Administration
John Hancock Insurance
410 University Avenue,
Suite 55446
Westwood, MA 02090 

Looking for more information on your group pension special offer?

If you were contacted regarding a group pension special offer, click here to view answers to frequently asked questions or call us at:

between 8 a.m. and 5 p.m.
Eastern Time

Where can I find information about a product I purchased from John Hancock?

Click here if you are trying to locate a John Hancock life insurance policy or other account but do not have the contract information available. 

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