Contact Information

Call, chat or fax us:

Call: 1-800-624-5155
M-F, 8 a.m. to 5 p.m., Eastern Time

View our call center map so you know what to expect when you call.

Live chat: When you call the number above, you'll have the option to talk with a representative through text.

Fax: 1-617-572-0355

Write to us:

Mailing Center
Fixed Products Administration
PO Box 55446
Boston, MA 02205-5446

Overnight Mailing Center
Fixed Products Administration
John Hancock Insurance
410 University Avenue, Suite 55446
Westwood, MA 02090


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Where can I find information about a product I purchased from John Hancock?

Click here if you are trying to locate a John Hancock life insurance policy or other account but do not have the contract information available. 

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