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For additional help regarding your retirement benefit, email us by completing and submitting this form.


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Client Services
1-800-624-5155
between 8 a.m. and 5 p.m. Eastern Time

Group Pensions
Special Offer

1-800-980-5405
between 9 a.m. and 5 p.m. Eastern Time

Fax
1-617-572-0355

Regular Mail
Fixed Products Administration
PO Box 55446
Boston, MA 02205-5446

Express Mail
Fixed Products Administration
30 Dan Road, Suite 55446
Canton, MA 02021-2809 

Where can I find information about a product I purchased from John Hancock?

Click here if you are trying to locate a John Hancock life insurance policy or other account but do not have the contract information available. 

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