Report a Death

Please notify us of a death online or by phone.

You may notify us of a death and request a Claim Package online by clicking here, or by calling us at 1-800-624-5155. John Hancock also receives reports of death through external sources, including the Social Security Administration.

Once we are notified of a death, we verify the participant or payee information, determine if a benefit is due and restrict any benefit payments from further activity until the death claim is settled. If a benefit is due, a claim package will be provided to the designated contingent annuitant or beneficiary generally within 5 business days from the notification of death. 

What is required to report a death?

  • Deceased Name
  • Social Security Number
  • Customer Number
  • Date of Death
  • Requestor Name
  • Requestor Relationship
  • Requestor Address

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